Supplier of first-in-class customer on-boarding for cloud storage and managed IT services, Mural, has recently revealed its Platform MaaX, an on-boarding and post-sales support platform which increases the speed of cloud storage adoption for SMBs.
Available as Mural-branded managed or a private-label service, Platform MaaX is delivered from the Mural Customer Experience Center, Tucson, Ariz. Additionally, MaaX can be licensed, which includes use of tools, methods, content and data analytics. The supplier will demonstrate the advantages of its customer experience offerings live at this year’s HostingCon, a leading convention for cloud storage and web-hosting services held in Austin, Texas.
MaaX speeds up the path to revenue for service providers and makes sure users get the max out of their cloud storage services, rising activation rates by over 200% and lowering customer churn by over 65%. MaaX supports a growing range of mission-critical SaaS services from internationally leading cloud storage providers such as Mozy.
Simon Kingston, Sales Director, Global OEM, Mozy, stated: ‘Cloud storage-based applications can provide greater flexibility and lower upfront costs for many businesses, but some are inexperienced at deploying them. This can sometimes be a barrier to adoption. Mural uses its expertise in deploying cloud storage services and deep knowledge of Mozy’s cloud storage solutions to assist businesses on their journey to the cloud, with services like Platform MaaX.’
At the core of MaaX is a range of capabilities such as simple to use activation scheduler, rapid on-boarding and data migration applications, industry-first Customer Experience 360 training and certification program, in-depth dashboards and reporting capabilities, and third-party content gathering and rebranding.
MaaX supports IaaS services, including cloud storage and virtual servers from an increasing number of strategic partners, assisting customers in moving whole IT infrastructures to the cloud. With Parallels APS Package, partners can benefit from low upfront setup fees and good-to-go capabilities to have MaaX running quickly.
President of Mural, Steve Zimba, commented: ‘Adopting new technology can be intimidating and time-consuming for SMBs, leading to low activation and underutilized services. We’re hearing from our customers and partners that it’s very difficult to migrate to cloud storage, and so we have developed MaaX to solve this problem.’
You can find out more about Platform MaaX’s services on the Mural website.
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